Return and Exchange

Return and Exchange Policy

  • Return and exchange is applicable if you received defect/faulty items. In case of stock unavailability, you may choose to exchange to other style of same price or receive a full refund including the shipping cost if any.
  • Returned items must be in original condition, have not altered, been worn, washed and with all tags attached.
  • Return and exchange not applicable to international order.

How Process Return and Exchange

Here are the steps you must follow if you want to return or exchange the item:

  1. Send an email to: anggiahandmade@yahoo.co.id with subject “[Return Product] Your Order ID” within 5 days after you receive the item. For reseller, you are given 30 days after you receive the item.
  2. Describe the reason for return or exchange and attach the defect item photo and payment proof in the email
  3. After we receive your email and is approved by Anggia Handmade, you can send back the item to us

You can send the item to address below:
Anggia Handmade
Jln. Buahbatu no 158, Bandung