Return and Exchange Policy
- Return and exchange is applicable if you received defect/faulty items. In case of stock unavailability, you may choose to exchange to other style of same price or receive a full refund including the shipping cost if any.
- Returned items must be in original condition, have not altered, been worn, washed and with all tags attached.
- Return and exchange not applicable to international order.
How Process Return and Exchange
Here are the steps you must follow if you want to return or exchange the item:
- Send an email to: firstname.lastname@example.org with subject “[Return Product] Your Order ID” within 5 days after you receive the item. For reseller, you are given 30 days after you receive the item.
- Describe the reason for return or exchange and attach the defect item photo and payment proof in the email
- After we receive your email and is approved by Anggia Handmade, you can send back the item to us
You can send the item to address below:
Jln. Buahbatu no 158, Bandung